Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

24 Front Street

Tynemouth

North Shields

Tyne And Wear

NE30 4DX

Telephone: 07735858689

Email: info@petitepodiatryco.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

Health information

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Information used for security purposes
Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

Health information

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Names and contact information
Customer or client accounts and records
Information relating to health and safety

We also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Health information

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Purchase or viewing history
Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Health and safety information

We also collect or use the following information to comply with legal requirements:

Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent
Contract
Legal obligation
Legitimate interest:

- To ensure safe treatment (podiatry).

Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent
Contract
Legal obligation
Legitimate interest:

- To ensure that the personal information and preferences of patients are accurately detailed

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

Consent
Contract
Legitimate interest:

- In the instance a patient wishes to lodge a complaint or take legal action, an accurate record of treatments as well as their medical information would be required to be presented to an investigation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent
Legitimate interest:

- To ensure that patients are receiving marketing that is appropriate for them and tailored to an individual level

Our lawful bases for collecting or using personal information for legal requirements are:

Consent
Legal obligation
Legitimate interest:

- To comply with note keeping standards

Where we get personal information from:

People directly

How long we keep information:

8 years from the last entry into your record

Who we share information with:

Other organisations
Health care providers
Organisations we need to share information with for safeguarding reasons
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

26 May 2024