Attendance Policy, Ts & Cs

Attendance Policy

Non attendance incurs a charge of the full cost of the appointment

If you still require an appointment you will need to rebook and pay for the appointment in full in advance

Please note that Petite Podiatry Co. kindly ask for a minimum of 24 hours notice for re-scheduling or cancelling appointments

Failure to provide 24 hours notice will incur a charge of 100% of the appointment cost.

If you would like any further information or would like to cancel your consultation outside of the 24-hour notice period, please contact us on info@petitepodiatryco.com or 07735858689

If you are more than 10 minutes late for an appointment, there is no guarantee that you can be treated. It is possible you may have the remaining treatment time but this means full treatment will not be given and an agreement between you and the podiatrist on the level of treatment that can be done in that time is to be reached. No refund will be available in this instance.

Contacting the clinic to inform of your late arrival does not guarantee that you can be seen.

You should receive an SMS and Email confirmation at the time of booking and 24 hours prior to your appointment. If you have not received confirmation of your appointment, you may not be booked in. Call 07735858689 or email info@petitepodiatryco.com to confirm if you are unsure.

We are aware that from time to time circumstances dictate that an appointment may be missed. Exceptional circumstances will be considered at the discretion of the clinic.

Terms and Conditions

Treatment and Risks

I hereby request and consent to podiatry consultation and treatment. I give the podiatrist permission to perform necessary examinations and assessments, as well as diagnostic procedures and treatments as may be deemed necessary, in order to provide me with the best quality and safest service. I understand I can withdraw my consent at any time.

I understand that treatment is based on the podiatrist’s assessment of my presenting condition and medical history and there is a chance not all treatments will be suitable for me.

I understand that podiatrists may use sharp medical instruments and whilst every care is taken, that there is always a risk of injury to the skin or infection. Certain medical conditions may increase the risk of infection.

I understand I must inform my podiatrist of any changes to my medical history

I understand that by withholding information about my medical history I may place myself at risk as certain treatments may not be appropriate for me

I understand that by refusing to provide an up to date medical history I will not be able to receive certain treatments at Petite Podiatry Co.

Mental capacity and consent for adults

If you are scheduling an appointment for an adult over the age of 18, Petite Podiatry Co. require consent from the individual to hold their personal data and schedule an appointment. Where they do not have capacity, if you have lasting power of attorney, we will request a copy to be sent via email to info@petitepodiatryco.com

Mental capacity and consent for children under the age of 18

If you are scheduling an appointment for a child under the age of 18, Petite Podiatry Co require a parent or legal guardian to schedule, attend and make decisions regarding the consultation.

Your personal information

I understand that my personal information is confidential and will be used for no other purpose than my medical record and to comply with legal and regulatory requirements of Royal College of Podiatry, Health Care Professions Council and ICO.

I understand that Petite Podiatry Co. are members of the ICO with processes in line with GDPR regulations. As a medical facility your medical and personal data is securely stored for 8 years and no paper records are held. If you require a copy of your medical record please email info@petitepodiatryco.com and the company has 30 days in order to provide your subject access request (SAR).

I consent to photographs, videos and audio to be taken by the podiatrist. Photographs are occasionally uploaded to our secure practice management software system (Ovatu) and stored for future reference. I understand I can withdraw my consent to this at any time. Social media photographs: The podiatrist will always ask for verbal consent to use your photo on our social media platforms but I understand I can withdraw my consent for this at any time

I allow and consent to the podiatrist to sending a report to associated allied health professionals and my GP, when required, regarding my examination and treatment plan. Please inform your clinician if you do not wish Petite Podiatry Co. to send consultation letter correspondence to your GP or mutual allied health professionals.

Complaints and Refunds

I understand that all services provided by the clinic are non-refundable. If you have any concerns about your treatment, please email info@petitepodiatryco.com and we will take reasonable steps to resolve your concerns.